For most regular travellers, the first thought of airports or going for a cruise is, how long will the line be at the security checkpoint?
Perceived queuing times refer to the subjective experience of waiting in a queue or line as perceived by individuals. It is influenced by various factors, such as the actual duration of the wait, the surrounding environment, the level of information provided, and the perceived fairness of the queuing process. The perception of waiting times can significantly impact passenger behaviours and overall satisfaction. Research shows that the perceived time is often exaggerated by more than 30% in slow-moving checkpoints.
Streamlining security checkpoints in maritime facilities and airports is therefore crucial for enhancing efficiency, reducing wait times, and improving the overall passenger experience. Let’s look at some specific areas of the checkpoint to address this.
Optimise the design and carefully plan the layout of security checkpoints to facilitate smooth passenger flow and minimise potential bottlenecks.
Increase Lane Capacity: Expand the number of screening lanes to accommodate higher passenger volumes during peak travel periods. The use of automatic tray returns speeds up the screening process.
Dedicated Screening for Trusted Travelers: Establish separate lanes or dedicated screening areas for pre-approved, low-risk passengers. Some airports have designated lanes for premium frequent flyers.
Efficient Queue Management:
Optimise queue management techniques to reduce waiting times and congestion.
Identify bottlenecks before they occur.
Utilise digital signage, real-time information displays, and automated queue monitoring systems to provide accurate and up-to-date information to passengers.
Advanced Passenger Screening Technologies:
Deploy advanced passenger screening technologies, such as full-body scanners, millimetre-wave scanners, and explosive detection systems, to enhance the effectiveness and efficiency of screening procedures.
Use CT scan X-ray machines and AI algorithm enhancements to reduce the need for removing laptops and other electrical equipment.
Enhanced Staff Training:
Provide comprehensive training to security personnel on the latest security procedures, technology operation, knowledge of evolving security threats, and threat detection techniques.
Conduct regular drills and simulations to ensure staff readiness and familiarisation with emergency response protocols.
Collect Passenger feedback from travellers to identify pain points and areas for improvement in security processes.
Embrace innovation and stay abreast of emerging technologies and industry best practices to enhance security measures and streamline operations continuously.
By implementing these suggestions, airports and maritime facilities can enhance security while improving operational efficiency, ensuring a smoother and more seamless travel experience for passengers.
Renful Premier Technologies has many products and services to assist security providers with equipment, training courses, CT training simulators and bespoke software to help streamline checkpoint operations. Visit their website, download their product list or call one of their specialist staff.